west elm at 2947 Granville Street, in Vancouver

About west elm

The west elm is a Canadian national Home goods company located in Vancouver, British Columbia. To figure out why customers choose west elm and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of west elm by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of west elm

• Address: 2947 Granville Street, Vancouver, British Columbia V6H 3J6
• Website: westelm.com
• Phone: +1 604-733-6730
• Types: Home goods  

Reviews

• 1

  ANNY D

  Posted May, 22 2019
  Never had such a bad shopping experience before. I ordered several things at the mid of August, the sales staff told me it will takes 4-6 weeks for all of my things to come, and they will call me to schedule a delivery. After waiting for nearly 8 weeks, i have to call the store myself to check my order. They told me i have a back order and it won't be here until December, after double check they told me the last thing will be here before November, so I have to wait for another couple weeks. It takes 10 weeks to have everything ready, and ANOTHER 3 weeks to waiting for the delivery because they are fully booked( the delivery price depends on how many boxes you will have. They told me they have next day delivery company so no worry about the time...).
  
  One more thing, if you order a thing which is not available at store, you need to pay a 15% restock fee if you want to return it.(no charge if return within 7 days of purchase) That is ridiculous because EVERYTHING not in stock will be regarded as an "special order". if the furniture do not fit your home or if your bf do not like it, then you have to pay 15% to return it. The fact is that they have VERY LIMITED thing in stock. So if you find something online or at pictures are not available at their store, DO NOT buy it because you will never know if you gonna keep it or not!

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